Privacy notice

This website is operated by RIGID, 7 Ahmed Orabi St., Attarin, Alexandria, Egypt. For the purposes of Egypt's Personal Data Protection Law (Law No. 151 of 2020), RIGID is the controller of the personal data described in this notice. You can reach us at info@rigid-eg.com or on +20 128 542 0188.

The details you type into the enquiry form: your name, email address, telephone number (optional), company (optional), the type of enquiry and your message. If you arrive from a project page, we also record which project you asked about.

When you send an enquiry we create a reference number and keep it with your enquiry so that we and you can refer to it.

Our servers record technical information such as your IP address, the pages requested and the time of the request. We use it to keep the site secure and to limit abuse of the form.

We do not ask for sensitive personal data. Please do not include identity numbers, payment details or health information in your message.

To read and answer your enquiry, and to send you an automatic confirmation email containing your reference number. You give us this data voluntarily and we ask for your agreement with the box beside the send button. You can withdraw that agreement at any time.

To keep the website secure, to prevent spam and to limit abuse, which is our legitimate interest in running a safe service.

To meet our legal obligations, where the law requires us to keep or disclose information.

Our team receives your enquiry by email at the RIGID address that matches your enquiry type.

We use providers that process data on our behalf: Resend, which delivers the confirmation and notification emails; and Cloudflare, which provides our domain, hosting, email forwarding and security services, including the Turnstile spam check when it is switched on. These providers may process data outside Egypt. We require appropriate safeguards and we share only what each service needs.

We do not sell your data, we do not use it for advertising and we do not share it with other companies for their own marketing.

Because our providers operate internationally, your data may be processed in other countries. Where this happens we rely on the safeguards the law requires, such as contractual commitments from the provider.

We keep an enquiry for as long as it takes to deal with it and for any working relationship that follows. After that we delete it or make it anonymous. If you ask us to delete your enquiry earlier, we will do so unless the law requires us to keep it.

Technical server records are kept for a short period for security and are then deleted automatically.

This website does not set advertising or analytics cookies and does not store tracking information in your browser. Our cookie policy explains this in more detail.

Under Law No. 151 of 2020 you may ask to know what personal data we hold about you, to see it, to have it corrected or deleted, to withdraw your agreement, and to object to or restrict how we use it.

To use any of these rights write to info@rigid-eg.com. We may need to confirm your identity first. We aim to reply within 48 hours and will deal with your request within the time the law allows.

You may also complain to Egypt's Personal Data Protection Center if you believe your data has been handled unlawfully.

This website is for businesses, developers, architects and individuals who are adults. It is not directed at children and we do not knowingly collect their data.

We take reasonable technical and organisational steps to protect your data, including encrypted connections, limited access to enquiries and spam protection. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

We may update this notice when our practices or the law change. The date at the top shows when it last changed. Significant changes will be highlighted on the site.